Client Care
Frequently Asked Questions
What are Novielly pieces made from?+
925 sterling silver, plated in a thick layer of 18k gold vermeil, set with lab-created cubic zirconia stones — identical in brilliance to mined diamonds.
Is the jewelry waterproof?+
Yes. Every piece is finished with a tarnish-resistant coating built to withstand daily wear, including showering and swimming.
How do I find my size?+
Measure your wrist snugly with a soft tape or string, then add 1–1.5cm for comfortable movement. Our sizes run 15–19cm.
How long will my order take?+
Pieces are made to order and typically ship within 2–4 business days, with delivery in 5–15 business days depending on destination.
Do you offer a warranty?+
Every piece carries a lifetime warranty against manufacturing defects, plus a 30-day no-questions return window.