NOVIELLY

Client Care

Frequently Asked Questions

What are Novielly pieces made from?+

925 sterling silver, plated in a thick layer of 18k gold vermeil, set with lab-created cubic zirconia stones — identical in brilliance to mined diamonds.

Is the jewelry waterproof?+

Yes. Every piece is finished with a tarnish-resistant coating built to withstand daily wear, including showering and swimming.

How do I find my size?+

Measure your wrist snugly with a soft tape or string, then add 1–1.5cm for comfortable movement. Our sizes run 15–19cm.

How long will my order take?+

Pieces are made to order and typically ship within 2–4 business days, with delivery in 5–15 business days depending on destination.

Do you offer a warranty?+

Every piece carries a lifetime warranty against manufacturing defects, plus a 30-day no-questions return window.